Drop Off/Pick Up
Please be on time for your appointment as our schedule is disrupted when a client is late. We reserve the right to re-book appointments if someone is more than 15 minutes late.
We appreciate a courtesy call if you are unable to keep your appointment, which allows us to re-book that time. No-shows or same day cancellation will be charged $25.00 pet next visit.
Please pick up your pet promptly at the time given to you. Pets not picked up within 30 minutes of that time will be subject to a $15.00 daycare fee.
Please call us to let us know if a problem occurs and we will work with you.
Please do Not show up early for pick-up. Once your pet is aware of your presence, it may not be possible to safely finish grooming him/her.
Sorry, we will still charge full price for an unfinished groom.